Resp & Qualifications
PURPOSE:
We are seeking a dynamic and experienced Account Manager to join our Account Management Team that is supporting CareFirsts National Accounts. This critical role involves providing consultative expertise on benefits, products, and capabilities. The Account Manager will be responsible for promoting new and existing products or services through the development and delivery of tactical marketing and communication initiatives. This role is pivotal in driving group enrollment growth by marketing to the client's associate base, building and maintaining long-term relationships with key senior-level decision makers and influencers, and managing the implementation of additional products, services, and third-party vendor solutions.
ESSENTIAL FUNCTIONS:
Client Engagement: Grow group enrollment by marketing to the client's associate base. Lead and conduct employer and employee educational and communication meetings independently at various locations.
Client Relationship Management: Build and maintain strong, cultivated relationships with clients, acting independently as a trusted advisor. Develop strategies for renewal events, including goal setting, timeframe analysis, and implementation requirements.
Issue Resolution: Oversee the resolution of escalated issues in consultation with internal and external resources. Assess and determine the risk of issues to identify their impact on the company and client, and work collaboratively to determine ultimate resolutions.
Program Development: Facilitate benefit analysis and develop structured programs to engage members, including open enrollment strategy, wellness services deployment, and implementation oversight.
Compliance: Disseminate understanding of legal developments and changes in regulations related to insurance carriers and federal and state laws to ensure compliant administration of benefit programs.
QUALIFICATIONS:
Education: Bachelor's Degree or an additional 4 years of relevant work experience in lieu of a degree.
Experience: Minimum of 3 years' experience in sales, sales support, implementation, benefit administration, or account management.
Licenses/Certifications: Current health and life license for Maryland, Washington D.C., and Virginia is REQUIRED.
Location: CANDIDATES MUST LIVE IN THE MD, DC, VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS.
SKILLS & ABILITIES:
- Superior communication skills and knowledge of employee benefits issues.
- Strong problem-solving abilities, organizational skills, and attention to detail.
- Self-motivated and able to work independently as well as part of a team.
- Proficiency in Microsoft Word and Excel; basic knowledge of PowerPoint preferred.
- Knowledge of insurance information, technology, and new legislation.
- Ability to meet established deadlines and handle multiple customer service demands.
Travel Requirements: Local travel is required throughout the year. During Q4, travel may increase up to 70%.
Salary Range: $52,000 - $84,500 (based on education, years of experience, and internal equity). Sales Incentive Bonuses are separate.
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
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