Account Representative I (non-sales) | Titleist Golf Clubs at Acushnet Company in Carlsbad, CA

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Salary Range: $48,000 - $59,000 /annual; Plus bonus eligibility

Summary: Responsible for high volume communication (75-100 calls per day, plus significant email volume) with Acushnet Trade Partners, Titleist Sales Representatives in the field, and Direct to Golfer interaction. This requires expert level knowledge of all stock and custom club products, sales programs, and product availability information including order entry, tracking order status updates, and expediting orders. This may also include upselling and cross selling conversations periodically. Responsible for building and fostering relationships with Acushnet Partners and Golfers by exceeding customer expectations on every call.

Responsibilities:

Demonstrate use of high-level customer service techniques to provide service excellence on every interaction. Provide strong phone coverage, assisting both accounts and Sales Reps by entering/changing/ administering orders, and by providing product and sales program information. Manage all incoming emails with response times within 24 business hours. Answer inquiries regarding product features and benefits, pricing and terms, performance attributes, specifications, and availability.
Fulfill special project responsibilities, whether Sales Team Support, entering/managing College orders, Rental Program entry/billing or others as assigned. Manage, work and report on special projects inside and outside the department. Responsible to complete these projects with thoroughness and accuracy.
Provide technical support, including detailed component knowledge and fitting methodology assistance for accounts, Sales Reps, Leadership, Management, et al. Assist Team Titleist in providing same for Golfers.
Make outgoing phone calls when necessary to update accounts of changes, quote revised lead times and suggest options due to component and/or capacity issues.
Problem solves for accounts, Sales Reps, Leadership, Management, and other associates. Provide timely follow-up on pending matters.
Stay abreast of industry current events. Recognize trends and call attention to abnormal activity encountered. This includes unusual ordering, component and manufacturing issues, account feedback, etc.

Qualifications:

Bachelor’s degree. In lieu of a degree, a minimum of 2 years related golf or customer service experience will be considered.
2-4 years’ experience of Customer Service or golf industry background required or 1 year as an Acushnet Company Associate CSR.
Computer proficiency required.
Ability to sit for long periods and listen on the telephone. Use a PC for a good portion of the day.
Lift/carry heavy bags of clubs on outings.
Maintain knowledge of confidential prices, programs, and account credit status.
Experience in Club Fitting and premium golf retail is strongly preferred.
Also, familiarity with the Titleist SureFit methodology and golf club product line.
Must possess exceptional time management as well as organizational and multi-tasking skills.

How To Apply:

Candidates meeting the qualifications listed above are invited to submit their resume along with salary requirements via the apply button for this job at: https://employment.acushnetgolf.com/ and must submit a resume in "MS Word Form ONLY" in order to be considered.

#LI-TK1