Position Summary
Reporting to the Digital Transformation Change Manager, this role will implement Change Management activities aimed at delivering successful outcomes. The primary objective is to achieve successful user adoption by ensuring employees have the knowledge & ability to utilize new technology systems. Key responsibilities include developing and implementing comprehensive training programs and communication strategies that highlight the benefits and transformative impact of technology initiatives.

This position will work closely with cross-functional teams to identify training needs and facilitate and create engaging, user-centric content that boosts confidence and proficiency in addition to spearheading communication efforts, crafting compelling messages, and establishing robust feedback channels to maximize user engagement and satisfaction. The ideal candidate will be passionate about driving change and be dedicated to enhancing user experience through strategic training and communication initiatives that prioritize user adoption.

Job Description

Position Specific Responsibilities

General:

Assist in developing Change Management strategies, plans, practices, and templates to enhance employee adoption and usage, focusing on how we support, train, and communicate within the university.
Lead and coordinate Change Management activities by supporting and participating in project teams to integrate Change Management practices into their projects.
Support departmental planning, policies, and procedure development; including assisting with user-satisfaction surveys, needs analyses, reporting, and metrics.
Stay abreast of emerging trends, develop professional contacts with colleagues, attend professional development engagements, and deliver presentations that inform, educate, and inspire.
Establish and maintain robust feedback channels to gather user input and address issues or challenges faced during the adoption process.
Plan, execute, and support ITS events and programming to promote service delivery and team engagement.
Perform other duties as assigned or requested.

Training:

Collaborate with stakeholders across the university to evaluate emerging needs, guiding the selection of essential new technology offerings to maximize user adoption.
Utilize trends & innovative ideas to promote adult learning by planning training initiatives, pilot programs, establishing guidelines, and implementing evaluation processes.
Act as a coach in a train-the-trainer model, empowering trainers within the organization to effectively deliver technology training to their teams.
Provide ongoing support, mentorship, training, and resources to ensure trainers are well-prepared and confident in their roles.
Manage technology training services, from coordinating third-party offerings to developing, delivering, and facilitating instructor-delivered training sessions.

Communications:

Develop and implement comprehensive communication strategies aimed at driving user adoption of new technologies that clearly articulate the benefits, functionalities, and impact of technology initiatives.
Create, edit, research, and produce content/copy for traditional and digital communications products, including newsletters, solicitations, awareness/engagement campaigns, video scripts, event promotions, web pages, and social media that are modern and professional.
Create, edit, and maintain comprehensive technical documentation, including digital and web based user manuals, system guides, FAQs, and troubleshooting guides, to support the effective use of new technologies.
Collaborate with Marketing & Communications staff to ensure that ITS communication efforts and goals are aligned with the University’s overall communications strategic direction.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

Typically, a Bachelor’s Degree in User Experience, Training, or related field; or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
Minimum three years related experience in training adult learners and/or managing communications.
Preferred experience working with Organizational Change Management efforts and teams in support of technology and digital transformation projects. Including planning, developing, and applying Change Management practices and tools.
Strong stakeholder management skills including expertise in building trust, negotiating, and influencing others to support change.
Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive reports and executive summaries incorporating complex topics.
Demonstrated ability to take initiative and ownership of projects; ability to drive tasks to completion, managing tight deadlines and exercising resilience and influence.
Superior organization, communication, and presentation skills including use of marketing, publishing, multimedia, and social media tools in support of digital transformation.
Highly developed problem-solving, critical thinking, and organizational skills.
Ability to read, analyze, write, and interpret complex documents.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of