It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and innovation in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

Director, Technology - Store Commerce & Store/Distribution Center Infrastructure

Job Summary

We are looking for a dynamic and strategic Director, Store Commerce & Store/DC Infrastructure within our Store, Services and Supply Chain department in Technology. The leader will lead the development and execution of the strategic technology roadmap for Store Commerce (POS, Payment, etc) including any supporting infrastructure, across our stores chain (~ 1700 stores) and Distribution Centers network. This leader will work closely with cross-functional teams including Store Operations and other teams (Digital, Marketing, Infrastructure etc) to support the best cross-channel/omni experience for our pet parents and store associates, by developing and implementing technology strategies that elevate our brand presence and improve the efficiency of store operations.

Major Responsibilities:

• Partners with IT & Store Ops Leadership to define and create strategic roadmaps for Store Commerce and Stores/DC infrastructure that serves as the foundational enabler of PetSmart’s business processes. Presents multi-year plans to senior IT and business leadership.
• Forecasts and manages both capital and operational investments to deliver new, upgrade existing, and maintain/operate all the technologies and systems under their responsibility.
• Monitors and evaluates new technology capabilities and Store Commerce/POS trends, including changes in business needs, to develop IT strategies, architectures and multi-year roadmaps that drive both innovation and efficiencies within PetSmart’s Stores and DC’s.
• Builds and presents project business cases including detailed scope, timelines, and financials plans for key projects.
• Ensures new applications systems and infrastructure components adhere to defined architecture requirements and standards and are in compliance with internal and external security requirements.
• Responsible for reliability and uptime of all IT systems in scope, including POS, Payments and AMS (Advanced Marketing Systems). Implement technology (dashboards, KPIs etc.) for proactive monitoring, alerting and tracking, including POS trends analysis.
• Responsible for the management/tracking of all vendors and contracts related to any store/DC technology they support. Collaborates with vendors to ensure the appropriate support model and cost is applied to all equipment and services.
• Responsible for successful delivery (scope, time, budget, quality) of key projects and lifecycle management upgrades, including assigning resources and ensuring high quality systems are delivered in accordance with project timelines and architectural standards.
• Oversee design, deployment, and support of technical infrastructure systems and services including store and DC networks (circuits/broadband, SD-WAN, switching, wireless, phones, & security), server & virtualization, and end user devices (PC/VDI, hand-held scanners/smart devices, tablets, and printers), and other technologies that enable PetSmart’s stores, distribution centers, and corporate strategies.
• Lead, mentor and develop a high-performing team of Store Commerce and Store/DC specialists and support staff. Foster a culture of collaboration, engagement, accountability and innovation.

# Direct Reports

3+ direct reports and a team of ~ 20-25 associates total

Certificates / Licenses / Tech Skills

• Knowledge of industry standards and framework (ITIL, ISO, COBIT) a plus
• PMP preferred

Education requires knowledge normally obtained through a

Bachelor's Degree

BA/BS degree in Computer Science, Engineering or related field required or equivalent combination of education and experience.

Typical Experience Required

10+ years

10+ years leading in a Sr Manager or Director role within a retail technology organization.

Experience Area of Expertise

• Store Commerce (POS, Promotion/Loyalty) and Payment systems
• Design, implementation, and management of enterprise and retail infrastructure and system technologies
• Experience leading the implementation of enterprise technologies including server hardware & OS's, database, network, storage, and virtualization tools for large organizations.
• Proven track record of successfully creating, implementing, and improving IT operational controls
• Experience in supporting regulatory mandates including PCI and SOX
• Extensive background in implementing enterprise system monitoring and alerting
• Experience developing and leading mid-size technical teams across various job functions (Systems Analysts, System/Network Engineers, POS Specialists, Application Analysts, Project Managers etc)

Systems Used Regularly:

• Experience with NCR POS (or other POS) solutions highly desirable.
• Store & DC Infrastructure technologies (Hardware, Mobile devices, Tele Communications, Networks, WIFI, Virtualization etc)

Preferred Qualifications (eg: communication skills, key competencies, other experiences, etc)

• Excellent Project/Program management. Proven record of successful delivery of large, complex technology initiatives to support retail operations
• Effective communication and interpersonal skills: ability to communicate and engage with customers, vendors, partners, and business managers across various levels of the organization
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Solid background in systems engineering and technology infrastructure

Travel Requirements?

Yes, up to 20%

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.