• Bachelor’s degree in computer science, Information Technology, or a related field; or equivalent work experience.
• 5-8 years’ experience in managing technical support teams, preferably in a Day 2 operations environment.
• Strong technical background in one of the following: Networking, UC, and/or HPC and compute technologies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-focused mindset.
• Relevant certifications (e.g., CCNP, CCIE, MCSE, VCP) are a plus.

Working Conditions:

• Availability for on-call support and after-hours work as needed.

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