Finance Support Specialist I

Description  

Finance Support Specialist I Position Profile

• Deadline to Apply: 1/6/2025 by 8:30am (central time)
• Interviews: First Round Interviews (virtual) between 1/6/2025-1/10/2025, Final Round Interviews (in-person) anticipated to be held between 1/13/2025-1/14/2025
• Pre-Employment Process: Late-January 2025
• Expected Start Date: 2/3/2025

Details

• Full-Time, Non-Exempt
• $28.42 - $36.95 per hour (depending upon qualifications)
• Benefit Eligible Date of Hire
• Reports to Finance Supervisor
• Located at Eden Prairie City Center (8080 Mitchell Road Eden Prairie, MN 55344)
• Typical hours are 8:00 a.m. to 4:30 p.m.; may vary based on business need.

Responsibilities

The Finance Support Specialist I supports the Finance Division, city staff, and the public by ensuring the reporting of timely and accurate financial information. The primary position responsibilities and areas of impact are:

• Provides excellent customer service to customers who have questions or changes to their utility bill or account. Investigates customer inquiries, analyzes account information and resolves questions regarding billed utility usage and fees on the account. Updates information in the database, including customer accounts, meter information, meter readings and billing information. Processes NSF checks from customers. Processes counter receipts and credit card transactions including importing of rental license and animal license receipts. Assists customers with steps for setting up new construction for residential dwellings for billings by using meter installation information; verifies addresses and property identification numbers.
• Assists with generating utility bills and refunds for customers. Assists with balancing and preparing payments for deposit, processing utility payments, reviewing account balances, and scanning bills into the utility billing system.
• Reimburses city employee expenses from petty cash; maintains the assigned money amount in petty cash. Processes and collects monthly recurring invoices and invoices for various departments. Processes and codes legal invoices and routes to the various departments for their coding and approval. Recalculates Duty Crew (Fire) payroll and enters journal entries into finance software. Completes ACH/EFT/Wire Transfers into the finance software.
• Provides back up support to Utility Billing Specialist II and Accounts Payable positions.

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

• High School Diploma, or equivalent (G.E.D.) required, a technical certificate or associates degree or higher in a related field preferred. Minimum of two years of experience in customer service including providing customer service over the phone and in person/at a front counter required; experience handling and/or receipting cash required; experience working in a public sector position and/or experience working in a utility administration and billing position preferred. Proficiency in Microsoft Office (Word, Excel, and Access) and ten key.
• Working on spreadsheets and using the financial software requires extended use of a keyboard.  Work interruptions are frequent. Most work is performed in a normal office environment.  The job may involve dealing with and calming individuals who are emotionally charged over an issue. 
• Candidates must successfully complete and pass the Citys evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes professional reference checks, background check, work verification and education verification if applicable.

Skills

• Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.
• Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.
• Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
• Ability to coordinate several activities, responsibilities, and tasks simultaneously in a polite and professional manner; prioritizes what needs to get done; keeps things neat and orderly; utilizes tools for efficiency; factors several considerations when planning; establishes methods to ensure routine tasks are completed.

Our Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.