Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Information Desk Host/Hostess functions directs visitors to appropriate departments, controls and issues visitor passes, provides information as to patient room assignments, controls visitors in the main lobby, and presents a positive image to all who visit Wayne UNC Health Care.
Responsibilities:
1. Provides accurate information in response to telephone inquiries.
2. Greets all visitors professionally and gives accurate information.
3. Trains volunteers and newly assigned teammates on operation of information desk.
4. May assist the Department of Volunteer Services with general clerical duties when needed.
5. Keeps current knowledge of Wayne County entities in order to relay information to others and assist customers in an outstanding manner.
WAYNE
Other information:
Education
High School graduate or equivalent.
Licensure/ Certification
None
Experience
Prior experience in a customer service environment preferred.
Knowledge, Skills and Abilities
• Ability to speak, read, write, and communicate effectively in English.
• Ability to maintain effective working relationships and use good customer service with teammates, supervisors, administration, and the general public.
• Ability to use professional telephone etiquette on all calls.
• Ability to use the Hospital's computer for data retrieval.
• Knowledgeable of principles of universal precautions and able to apply these principles. Also, knowledgeable of and infection control barriers and devices.
• Basic computer skills and the ability to learn new software tools.
Valid NC Driver’s License: No
If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.
VOL-697
01.8430.VOL-697.NON-CLIN
Job Details
Legal Employer: Wayne Health
Entity: Wayne UNC Health Care
Organization Unit: WMH Police Department
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: WAYNE MED
Exempt From Overtime: Exempt: No
