There are a lot of activities that happen in our stores so we have a strong cross-functional team focused on doing Anything for Pets by supporting the store teams through effective communications, processes and initiatives. The Store Strategy & Operations department leads the way to support all store activities and define business-driving strategies. The Workforce, Insights & Planning team owns labor optimization and reporting needs. The Operations & Innovation team owns merchandise execution, process improvement, compliance, store technology and innovation. And the Strategy team leads all the business-driving efforts for Salon, PetsHotel, Pet Training and In-store customer experience. These teams work diligently to ensure our associates, pets and pet parents are supported, while operating efficiently to drive the business.

This role requires a minimum of four days in office, with the option to flex one remote workday per week, in alignment with leader approval and policy guidelines.

Summary:

This position is responsible for leading processes and initiatives that facilitate continuous improvement and project management efforts across Salon, PetsHotel, Pet Training, and Pet Care. The position utilizes the continuous improvement management tools of Six Sigma, business intelligence processes, data management and change management skills to eliminate waste, optimize cost and improve service for the Store Operations. These programs/projects will be of high impact, influence, and visibility to the organization and will affect the success of the department and the company.

Essential Duties & Responsibilities:

• Leads/executes initiatives to improve processes, procedures, and tools related to Services and Pet Care. Works with business units to assess issues, develop recommendations and implement business improvement processes. Utilizes Lean and Six Sigma methodology, as appropriate, to drive continuous improvement. Identifies opportunities for new systems functionality or business metrics to improve outcomes.
• Leads a team of 3 that facilitate medium to high cross-functional and cross-departmental projects with complexity and cross-organizational impact. Measures, interprets and reports on the performance of project impact to the organization. Provides interpretations and recommendations to leadership teams.
• Uses data to make better-informed decisions about the business. Intelligently transforms and aggregates data for data discovery.
• Helps establish appropriate metrics and reports to guide leadership
• In concert with department peers, department leadership, and operations; establishes, maintains and supports common utilization of reporting systems. Supports consistency and standardization across the organization.

Supervisory Experience

• 3 direct reports

Education, Experience & Competencies

• Bachelor’s Degree in Business or equivalent
• 3-5 years Business Operations experience
• Requires the ability to conceptualize, document, and communicate solutions to better align with business strategy and meet objectives. 
• Requires solid analytical and problem solving (critical and evaluative thinking) skills to analyze complex data for trends and translate into actionable business recommendations.
• Candidate must have strong human relations skills to build effective relationships with peers, leadership and business partners.
• Listens attentively and responds in a sensitive and appropriate manner, treating all with respect and dignity. 
• Requires ability to work on cross-functional teams to resolve, implement or reach consensus on issues.
• Requires written and verbal communication skills to effectively present information to all levels of leadership. 
• Requires strong facilitation skills. 
• Must be able to work in fast paced environment where priorities can change quickly.

TECHNICAL SKILLS

• Proficiency with Microsoft Office applications including Word, Excel and Outlook.
• Knowledge and proficiency with other business systems as required by specific role.
• Solid data analysis and modeling skills.
• Certifications in Lean, Six Sigma (Green or Black Belt), and Project Management are highly preferred