Job Summary

Our Customer Proof of Concept (CPOC) Labs team provides the highest level of technical consultation to account teams and customers. We work directly with customers to understand their requirements. Then we develop and execute plans that demonstrate how our products solve their business problems.

Currently, we are seeking a manager with a strong, hands-on, technical background to lead the team. This team consists of experienced staff and is operationally mature, and we expect the manager to spend up to 50% of their time running their own POCs.

The technology landscape changes regularly, and our products and solutions and partner alliances change to match. You will need to have a broad set of technical skills, with strengths in all of cloud technologies, server virtualization, storage architecture, networking, and information security.

Essential Functions

Management aspect:

Hiring, developing, and evaluating team members
Providing advice and guidance to team members on their POC activities
Working with sales teams and their leaders on expectations and handling prioritization and scheduling challenges
Ensuring activity reporting for the team is always accurate and readily accessible
Determining-and acquiring-equipment required for the labs, and ensuring resources are used efficiently

Architect aspect:

Defining the architecture and testing activities for specific POCs
Setting dates and deliverables and managing expectations with account teams and customers
Executing testing activities and presenting results to customers

* This opportunity can be located anywhere in the US, with a preference of Raleigh/Durham (RTP) NC. If near a NetApp office, our current work arrangement is a hybrid model, with a multiple day in-office requirement. If not near a NetApp office, a willingness to travel once a quarter and more as needed, is required. *

Job Requirements

Technical:

Strong aptitude for learning new technologies and understanding how to apply them to solve business problems
Excellent knowledge of Linux and Windows operating systems
Excellent understanding of storage systems, architecture, and their performance characteristics
Strong understanding of OS design, file systems, storage protocols, and IP networking
Good troubleshooting and debugging skills
Experience with load generation and analysis tools
Good knowledge of scripting languages
Desirable: Experience with server virtualization technology
Desirable: Experience with DevOps, AI, ML
Desirable: Experience with cloud service providers

Non-Technical:

Willing and able to travel occasionally, domestic and international (0-10%)
Excellent presentation skills to audiences (primarily technical) of varying sizes
Ability to clearly articulate (written and verbal) complex or technical topics
Good interpersonal communication and customer service skills
Demonstrated project management or technical coordination/leadership skills

Experience/Education

A minimum of 5+ years of relevant technical experience, as outlined above, required.
A minimum of 3+ years of direct people leadership/management experience required, with oversight of at least 3-5 individuals in a similar industry, is required.
Experience which demonstrates a significant level of technical expertise needed to sell NetApp products and services is required
Prior experience in a role with direct customer interaction is required
Previous technical roles in a pre-sales function ispreferred
A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field is preferred, but not required

Compensation:
The target salary range for this position is $240,000 - $310,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.