This individual contributor role is responsible for assisting in the development of product strategy, vision, and product roadmaps from ideation to launch. This includes assisting in the development of business cases for new or existing products, developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups, and working with operations teams and market stakeholders to support product adoption. This role is also responsible for supporting internal and external discovery of new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and working with product team members to solve user problems.

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; escalating issues or risks as appropriate.


• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; adapting to and learning from change, difficulties, and feedback.


• Assists in the development of product strategy, vision, and product roadmaps from ideation to launch under the guidance of more senior team members by evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; communicating how specific business processes and internal system configurations impact the user experience; assisting in the development of business cases for new products, improvements to existing products, and/or business ventures; supporting product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary.


• Provides support for the product team and diverse stakeholder groups throughout the product management life cycle by assisting with the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; working with operations teams and market stakeholders to support product adoption; supporting training efforts to build readiness for production support and operational readiness teams; assisting with feature demos for stakeholders; and adhering to enterprise compliance standards.


• Supports internal and external discovery for new and existing products by working with business partners to identify needs; and prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate.


• Tracks outcomes and key performance indicators by tracking KPIs and performance metrics (e.g., speed, quality, etc.); monitoring analytical dashboards and reporting key metrics; and assisting in the maintenance of ad hoc reports, status updates, and presentation decks for key stakeholders.


• Works with product team members to solve user problems by executing the work backlog for new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.) based as assigned; and supporting competitive and user research/testing, experimentation, and/or design thinking initiatives.

• Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field OR minimum two (2) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field.

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