Job Summary
This position serves as the nexus between technical and business solutions teams. As part of a high-performing group of seasoned experts representing the Global Client Services organization, this role is responsible for establishing and customizing new customer deployments and expansion projects. It also involves helping customers integrate our solutions with various systems, inclusive of their ad-serving systems, financial systems, and video players, beyond the initial implementation. Expertise with FreeWheel programmatic module and marketplace products is preferred. The role requires frequent communication with customers and partners to identify solutions to complex integration problems. The candidate must be collaborative, demonstrate experience working with Product, Sales, and Engineering teams, and be able to prioritize their work with minimal guidance. Architects act as team leads and mentors, sharing their expertise and advice with internal teams and clients. This role reports to the Director, Global Client Services, Product Solutions Group. Please note: This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.Job Description
Exhibit subject matter expertise across FreeWheel's Programmatic and Marketplace product offerings.
Design and operationalize scalable services support for Programmatic functionality across geo regions.
Lead complex strategic projects, acting as the nexus for all client design solutions; delegate tasks to Solutions Engineers, interface with Product Management to drive the feature release process, and coordinate the designs of both technology and business processes.
Serve as a cross-product subject matter expert across the FreeWheel Product suite and represent Global Client Services in product solution strategy and design.
Support the establishment of project governance at the outset of the pilot process, inclusive of the establishment of roles, designation of success criteria, and enforcement of procedures.
Evaluate clients for pilot testing, ensuring alignment with project goals and success criteria.
Work closely with client account teams, Product Management, and Sales Engineering to usher products through the commercialization process and prepare the client services organization to deploy at scale.
Evaluate solution feasibility, determine high-level requirements for implementation success, and aid the Sales team with implementation resourcing.
Provide trusted expertise and feedback within internal projects to improve product usage or customer service.
Assist with requirements gathering, prioritization in the product backlog management process, ensuring products meet success criteria and mitigate deployment risk with cross-functional testing.
Act as a liaison between Client Team, Product Management, and Engineering, providing guidance and feedback on product usage, gaps, and needs.
Provide timely technical support and problem resolution for escalated field service questions from the Services team.
Oversee and recommend changes in operational strategies, policies, and procedures to improve efficiency.
Mentor junior members of the organization and deliver technical product training to clients and team members.
About You:
10+ years' experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity
Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, cURL, etc., as applicable to product area of focus
Strong client-facing communication skills, with the ability explain product functionality, technical design and limitations at the client's executive level as well as to developers or other client experts
Demonstrate a track record of exemplary software implementation and systems integration skills
Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements
Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions
Ability to evaluate customer requirements and lead in the determination of internal priorities
Ability to synthesize new solutions to previously unforeseen client needs through innovative designs
Demonstrate strategic understanding/rationale for design choices
Consistently contributes key ideas to the product or service design and vision
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Advertising; Customer Feedback; Solution Architecture
Salary:
Primary Location Pay Range: $117,805.06 - $176,707.59
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
