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Job Description:

Transportation Services Representative 1 – Real ID Specialist (Limited Duration)
Oregon Department of Transportation
Driver and Motor Vehicles Division (DMV)
Field Services Group / Mt. Hood Region
Portland

The role:
Bring your customer service skills to the SE Portland DMV as a Real ID Specialist! In this role, you will assist the public with obtaining Real ID compliant identification cards, answering questions related to Real ID and providing customer support for Oregonian’s looking to switch to Real ID compliant documents in advance of the May 2025 launch of the Real ID act. What is the Real ID Act? The Real ID Act establishes minimum security standards for state issued driver licenses and ID cards. For anyone traveling by airplane or visiting certain federal facilities, you must have a Real ID compliant document effective May 7, 2025.

If you enjoy helping others and have great communication skills, apply today!

This is a limited duration appointment that is expected to end on or before December 31, 2025. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent.

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Help the public with obtaining Real ID license, instruction permit or identification cards.

• Serve as a primary representative in the office for Real ID transactions.

• Accurately produce photo licenses, instruction permits and identification cards.

• Administer, correct and explain driver license knowledge test. Conduct vision tests.

• Explain state and federal requirements for different driver and identification transactions.

• Provide exceptional customer service while following privacy laws.

• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.

• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.

• Examine documents for eligibility prior to issuing credentials.

• Prepare daily reports and balance transactions at the end of each day.

• Travel to other offices in the region to perform relief work.

• Work is performed in a DMV office setting with extensive face to face interaction with the public.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
  

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by ​6.95%​.

• Public Service Loan Forgiveness opportunity!
  

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Minimum qualifications:
Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures;

AND

Experience or training using computers to retrieve and input data;

AND

Three months experience collecting money and making change.

Completion of an associate’s degree will substitute for one year of the public contact experience.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience working in a fast-paced environment and dealing with stressful situations.

• Experience providing excellent customer service.

• Experience handling multiple assignments with frequent interruptions.

• Experience effectively interpreting complex rules and policies.

• Experience explaining complex rules and policies in a simplified manner to a diverse audience.

How to apply:

• Complete the following required steps:

• Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

• Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov.
  

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• ​​You will be represented by the Service Employees International Union (SEIU).​

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Customer Service, Real ID, DMV