Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.

• Welcomes members.
• Assists members by providing general information, or referring to appropriate staff, as necessary.
• Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.
• Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
• Receives funds from members, completes receipts, and properly posts transactions.
• Retrieves, reconciles, and deposits change fund.
• Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
• Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.
• Returns appropriate calls to members and staff as directed by provider or nursing staff.
• Orders and maintains supplies for the reception area.
• Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
• Performs other related duties, as appropriate.

• One (1) year of customer service in an office setting required.


• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

• High School Diploma or equivalent.

• N/A

• Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.


• Proficiency in the use of applicable computer software.

• One (1) year of reception experience in a healthcare setting preferred.


• Current BLS certification preferred.


• Knowledge of medical terminology preferred.