Senior Strategy Manager (Principal Level) at Consumers Energy in JACKSON, MI

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

LOCATION

This is onsite at the Parnall Office in Jackson, MI. The candidate must be within a commutable distance from the location or willing to relocate (relocation package available for those who qualify).

This is a Principal level position.

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Senior Strategy Manager serves as a partner and advisor to the executive team. The incumbent will lead cross-functional efforts, delivers complex objective analysis and insights, and executes on strategic initiatives. The incumbent will lead new projects, process improvements, customer experience enhancements, and drive business outcomes by building the strategy framework, translates strategies into actionable and quantitative operational plans and manages executions of identified operations activities. This position supports business customer communications and engagements which includes working through a matrix organization to cross functionally support process improvements and issue resolution. The incumbent works closely with peer organizations in support of complex rate cases, testimony, and tariffs which includes writing testimony. The Senior Strategy Manager is responsible for written internal and external customer communications for use by the Business Center and ESM organizations and partners with external business associations as needed and supports Rates and Regulatory team in alignment on development and implementation of tariffs to include support on business customer communications regarding rate/tariff changes and assisting with writing testimony in support of rate cases.

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead a strategic execution framework for operations to align with prioritized business and company strategies, that are both agile and scalable
Drive Business Transformation to enable the organization to rapidly navigate the transformation from perpetual to full function business models across multiple markets
Facilitate cross functional teams focused on customer communications and engagement to improve business interactions and look for continuous improvement
Enforce standardization of complex operational process policies and systems across multiple product franchises and business models across Revenue Operations functions
Manage industry research of best practices to ensure organization is leveraging cutting edge business practices, organizational design, and technology to enable world class business models across multiple markets
Drive execution of various identified priorities and complex initiatives, through all phases of the program to a successful completion
Support work of Business Customer Solution Account Managers, includes working with Business customers
Manage the master plan for operationalizing capabilities, includes plans for Automation, Manual Process, RPA etc., includes timelines, milestones, critical path etc.
Responsible to develop internal and external customer communications for business customers to aid the Business Center and ESM organizations
Own the Operational Change & Readiness strategy and manages complex launch activities
Maintain complex operational dashboards and report suite to track, manage, and provide valuable insights on metrics and Key Performance Indicators (KPl)
Build relationships with key stakeholders across the business to define needs and deliver solutions. Establish business customer communications with peer organizations
Lead and provide feedback and key insights regarding business customer communications with peer organizations
Other duties as assigned or may be necessary

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of the business opportunities and challenges, sales data analysis, industry trends and marketplace events
Ability to demonstrate strong organizational skills in a fast-paced work environment
Ability to establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives
Strong communications (written/verbal), presentation and facilitation skills
Possesses computer skills in Microsoft Office Word, Outlook, and Excel applications
Analytical skills
Able to achieve success without pre-existing roadmap of how to do so
Able to differentiate and lead across people/process/technology solutions
Able to create and sell vision across multiple functional disciplines

EDUCATION & EXPERIENCE

Bachelor's degree in engineering, business, economics, or related field with seven (7) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management
- Associate's degree in engineering, business, economics, or related field with nine (9) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management
- High school diploma/GED with eleven (11) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.