Join a team recognized for leadership, innovation and diversity

ABOUT THE ROLE

In this position, you will provide software support for internally developed Enterprise client-server and web-based applications connected to a SQL Server database and aids in deployment in the field. The individual will be expected to gain a thorough understanding of product architecture, technical components, and application functionality to support the external customer base.

This role will report to the Customer Support Team Lead and follow a hybrid schedule; 3 days on-site in Costa Mesa and 2 days remote after 90 days of onboarding and training onsite. This position requires availability after hours, on select holidays as well as on weekends, to respond to escalated issues with customers or employees.

KEY RESPONSIBILITIES:

• Resolves customer inquiries by responding to telephone calls and email requests for technical, application, and deployment support.
• Delivers timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
• Reviews, analyzes, and evaluates application functions and user needs in order to instruct and advise users in use of software, manuals, and other documentation.
• Designs and creates SQL scripts and utilities and uses knowledge based tools to solve complex technical issues.
• Works with case management tools providing case monitoring, status updates, documentation, notification, and customer communication.
• Manage customer situations where a customer is experiencing greater than normal difficulties. Coordinates internal and external resources, summarizes case history, schedules conference calls with relevant parties, and follows up as necessary.
• Interfaces with R&D resources bring escalated issues to resolution.
• Sets up lab environments to conduct testing and reproduce issues. Verifies issue resolution by creating & executing software test plans and documents results.
• Responsible for the installation of enterprise-level software in our customers' MS SQL server environments.
• Provide customer training for MAS software, both locally and at the customers' sites.
• Provide on-site consulting and support for customers who are "going live" on the MAS software
• Expected to provide on-call coverage during non-business hours and weekends on a rotating schedule. Due to the mission critical nature of problems that could result in the loss of life and property, this requires the ability to independently analyze, diagnose, and resolve critical problems in a very short time frame.

The annual base salary range for this position is $92,000 - $111,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

YOU MUST HAVE

• Possesses an intermediate knowledge of enterprise, database, Internet, spreadsheet, email, word processing, & CRM software and the environments in which they are used.
• Knowledge of relational databases and SQL Server Query Analyzer
• Monitoring application analysts should be familiar with concepts of interfacing third-party hardware and software.
• Troubleshoots effectively using reading, probing, analyzing, and interpreting skills.
• Able to effectively communicate verbally and in writing to customers and peers.
• Enjoy helping customers use software tools to find solutions to business problems.
• Both people and results oriented. Able to inspire trust.
• Ability to exercise independent judgment in assessing priority and severity of issues.
• Able to work independently or collaboratively as part of a team.
• Able to manage a variety of customer situations.

WE VALUE

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Familiarity with central station business operations and alarm processing
• May be assigned special projects including documentation review, beta participation, product demos, and presenting technical forums.
• Microsoft SQL Server certifications
• Experience with networking components, TCP/IP, and ODBC is helpful.
• Curious about how things work & demonstrates creativity in problem solving
• Self-motivated, pursues training/development opportunities, continuously builds skills
• Multi-lingual (French/Spanish) in addition to English a plus.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe

Additional Information

• JOB ID: HRD252407
• Category: Customer Experience
• Location: Suites 100 & 150, 2955 Red Hill Avenue,Costa Mesa,California,92626,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.