CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a(n) Site Reliability Engineer I -Remote. Join us and support CSAA IG in achieving our goals.
Your Role: The Site Reliability Engineer is responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for multiple systems within the insurance applications production environments.
They create a bridge between development and operations by applying a software engineering mindset to system administration topics and splitting their time between operations/on-call duties and developing system monitors, automation, and software that help increase site reliability and performance.
They collaborate closely with product developers to ensure that the crafted solution responds to non-functional requirements such as availability, performance, security, and maintainability. They also work with release engineers to ensure that the software delivery pipeline is as efficient as possible
Your work: (Essential responsibilities)

• Observe production deployments with the goal of learning.
• Observes - Administer production application containers.
• Observes - Supports core batch processes and ETL integrations across numerous internal & external systems.
• Performs very basic triage of non-complex technical production incidents and performance issues.
• Observe the evaluation & creation of Requests for Change (RFCs), the available resources, the impact of change, and organizational readiness.
• Observes - monitoring, application log analysis, automated alerts, Key Risk Indicator dashboards, system health reports, and automated system recovery.
• Observe the development of pre-emptive monitoring, application log analysis, automated alerts, Key Risk Indicator dashboards, system health reports, and automated system recovery.
• Observes - Monitors applications and develops simple queries and reports/dashboards to proactively identify issues impacting application performance & stability.
• Observe the development of automation in the support of deployment and self-healing capabilities
• Shadows in rotational on-call support for critical applications.
• Observes - Provides subject matter expertise to stakeholders (Business and IT) and reviews documentation of other analysts for completeness
• Observe Agile ceremonies in the representation of technical dept artifacts.
• Observes - Disaster Recovery & Cyber Security exercise at the enterprise level.
• Observe the remediation of vulnerabilities and security findings.
• Observe activities in support of internal and external audits.
Required Experience, Education and Skills
• High School Diploma
• Basic computer skills and a basic understanding of enterprise systems
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...
• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits.
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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