Driving Infinite Possibilities Within A Diversified, Global Organization

Sr Customer Support Management Professional

Olathe, KS

#hybrid after first 90 days

As a Sr Customer Support Management Professional here at Honeywell, you will play a pivotal role in leading and shaping efforts to deliver outstanding support to our OEM partners, channel partners and end operators, enhancing the customer experience.

You will report directly to our Sr Director of Customer Experience, and you'll work out of our Olathe, KS location on a hybrid work schedule.

In this role, you will impact the organization by ensuring exceptional customer support experiences, driving customer satisfaction, and fostering strong customer relationships. This role supports Business & General Aviation in the America's and is aligned with the Aftermarket Americas Customer Business Team.

KEY RESPONSIBILITIES

• Establishing and maintaining strong relationships with Honeywell's customers, including channel partners, OEM aircraft manufacturers and Business and General Aviation aircraft operators.
• Collaborate with cross-functional Honeywell teams to drive continuous improvement and enhance the customer experience.
• Provide a point of escalation to our customers and guidance to the supporting Honeywell organization, demonstrating a deep understanding of aerospace systems and solutions
• Manage and optimize customer support resources to meet business objectives

U.S. PERSON REQUIREMENT
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Homepage | Honeywell Benefits

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• Excellent communication and interpersonal skills
• Minimum 4+ years of proven experience in customer support or a similar role
• Strong leadership and team management skills
• Ability to analyze data and make data-driven decisions
• Experience in implementing customer service best practices
• Ability to prioritize and delegate tasks effectively
• Exceptional problem-solving and critical thinking skills

WE VALUE

• Bachelor's degree in Aerospace, Electrical, or Mechanical Engineering, Business Administration, or a related field
• Experience with Salesforce.com & SAP
• Customer-focused mindset
• Strong leadership and problem-solving skills
• Ability to work in a fast-paced and dynamic environment
• Strong technical knowledge of aerospace systems
• Continuous learning and self-development

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.


THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components, and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B, and there are approximately 21,000 employees globally..

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Additional Information

• JOB ID: HRD262667
• Category: Customer Experience
• Location: 23500 W 105th St,Olathe,Kansas,66061,United States
• Exempt
• Must be a US Person or able to obtain export Authorization.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.